RETURNS & EXCHANGES

We get it—sometimes the fit isn't quite right, or you fall in love with a different style once your order arrives. We're here to make the process as easy as possible!

As a small business, every order means the world to us, so we do have a firm return policy. We appreciate your understanding and support of our small team.

Ready to get started? You can begin your return or claim through our portal here. Please take a moment to review our return policy before submitting your request.

IMPORTANT RETURN & EXCHANGE INFORMATION

We're a small business, and every order means the world to us! To keep things fair for everyone, please review our return policy before starting a return.

WHAT IS REDO PACKAGE PROTECTION?

Redo Package Protection is an optional add-on available at checkout that makes returns and exchanges quick and easy.

When you purchase Redo, you'll receive:

• Free return shipping

• Free exchanges

• A prepaid return shipping label generated through the Redo return portal

If you choose not to purchase Redo, you're still welcome to return eligible items in accordance with our Return & Exchange Policy, but you'll be responsible for the cost of return shipping.

We recommend adding Redo at checkout for the easiest and most convenient return and exchange experience. 

Store Credit Only — No Refunds

We accept online returns for store credit only within 20 days of your original purchase date. Items must be unworn, unwashed, and returned with their original tags attached. We do not offer refunds unless an exception has been approved by our team.

Once your return is received, our team will complete a quality inspection before issuing your store credit. Please allow up to 7 business days from the date your return is delivered to us for processing. Your store credit will be sent to the email address used to place your order.

Your store credit can be used toward:

• Exchanging for a different size

• Purchasing a different item

• Shopping future launches

• Saving for a future purchase

• Finding the perfect gift

Final Sale Items

All items marked Sale or purchased during a sale are Final Sale and cannot be returned or exchanged.

If you send back items that are not eligible for return, we will be unable to process your return. A $5 reshipment fee will be required before we can ship those items back to you.

Return Shipping

Customers are responsible for return shipping costs unless Redo Package Protection was purchased at checkout. Orders with Redo qualify for free returns and exchanges, and your prepaid return label will be generated through the Redo return portal.

If you did not purchase Redo Package Protection and need to send an item back, please mail your return to:

BEACHKREW
208 S Shore Drive
Marmora, NJ 08223

Please include your packing slip with your return. If you no longer have it, simply include a note with your order number (found in your order confirmation email or text) so we can process your return as quickly as possible.

DAMAGED ITEMS

We're so sorry if your order didn't arrive in perfect condition!

If your item arrives damaged, please notify us within 3 days of the date your package is marked as delivered by the shipping carrier. Email us at hello@shopbeachkrew.com and include your order number along with clear photos of the damaged item and its packaging so our team can review your claim and make it right as quickly as possible.

CANCELLATION POLICY

If you need to cancel an order before it ships, we can issue store credit only. We do not offer refunds for canceled orders.

Once an order has been shipped, it cannot be canceled. No exceptions. If you no longer want your order after it arrives, you're welcome to return eligible items in accordance with our Return & Exchange Policy for store credit.

We’re always releasing new collections and customer favorites, so your store credit will be ready whenever you find your next Beachkrew must-have!

PROCESSING

You will receive an email upon the completion of your store credit. Original shipping charges are non-refundable.

ADDITIONAL QUESTIONS ABOUT YOUR ORDER?

Have a question about your order not answered here? Please contact us!